FAQ

I MADE AN INQUIRY ON SOCIAL MEDIA BUT DIDN’T HEAR ANYTHING BACK?

This can happen quite frequently as our social media get a high influx of messages, reactions and general notifications. For all enquiries we ask you to call the studio directly or email us with your request. We do try and stay on top of social media, but question or bookings can fall easily through the cracks.

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HOW CAN I MAKE A BOOKING?

This can be done by calling us on 01 444 6708 or emailing hello@wearewildflower.com there is also a link on our website if you prefer.

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All new colour clients must have a free colour consultation done before booking any appointment in the studio. You will be asked for a 50% deposit when making the booking. This will of course be used on the day of your colour service.

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DO I NEED A SKIN TEST?

Yes yes yes. This must be done 48hours before any colour appointment. Once you have beenskin tested in the studio by one of our artists this will be valid for 6months. If you go longer than 6 months in between appointment you must get afresh test done. We do not accept other salons test this must be followed outin our studio.

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DOES YOUR STUDIO HAVE PARKING?

The studio does not have its own private parking, but parking can be found on the roads all around us. If you rather leave the car at home we do have the Luas stop right in front of us so you could join us for a G&T if you like.

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I MADE AN APPOINTMENT AND NEED TO CANCEL?

We understand things may change and you may not be able to make your appointment, in this case we just ask for you to let us know 72h before the appointment so we can look at filling this slot for our artist.

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If you cancel within 48 hours of your appointment your deposit will not be refunded.

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I WOULD LIKE TO BOOK MY WEDDING WITH YOU.

Head over to our bridal section on the website and fill in the contact form or send us an email at bridal@wearewildflower.com with all your details and we can see if one of our artists are free for you.

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I AM MISSING A PRODUCT FROM MY ORDER:

If this happens, please contact us as soon as possible to let us know what it is you are missing with your order receipt. We will look into this and do our best to get your product sent out to you asap or to be collected in the studio.

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WHAT DO I DO IF I RECEIVE A FAULTY ITEM IN MY ORDER?

If you could get in contact with us via email with proof of purchase and details of the problem our team will investigate this and if needed the product can be replaced or refunded with a Wildflower gift card.

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I HAD A VOUCHER BUT CAN NOT FIND IT?

This is no problem if you could contact us at hello@wearewildflower.com with the name on the voucher and contact number it was bought with we can follow this up for you. Our vouchers are also sent via email so be sure to search in your promotions and junk.

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I ORDER FROM YOUR STORE BUT HAVE NOT YET RECEIVED ANYTHING?

We use standard delivery service with An Post so at busy periods there is delay i.e.December. If 2 weeks have passed and you still have had nothing deliver, please contact us and we can follow this up for you.

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WHAT IS YOUR RETURN POLICY?

If for any reason there is a problem with the product you have bought, we will exchange it right away for you, but if it is a question that the product has been open or used there is nothing we can do so be sure to read the label of all products before use.

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If the product does not suit or is no longer needed, we do offer to refund you with a Wildflower gift card that can be used in the studio or store for 5 years.